At Rylands Associates we treat each property individually as a bespoke project, or business, and consider the requirements of that business to ensure we meet the expectations of our clients and customers.
We shall carry out very regular site inspections of the property and/or estate to ensure that any wants of repair are noted and carried out. We will also ensure that previously instructed works have been carried out to a high standard. These visits are also a good opportunity to meet with residents to discuss any of their concerns or for residents to simply have peace of mind that their home is being looked after.
From time to time it is necessary to issue reminders to those that have fallen behind in making payments to the service charge or reserve funds. We have a process to ensure that any arrears are recovered quickly and efficiently with any costs being recovered directly from the debtor.
We will put together a strategic long term maintenance plan to assist with further major and planned works. This will enable the correct levels of funding can be collected for these works in advance to ensure that residents are not asked to pay out large sums of money in one go. This is of course providing your lease allows for the collection of sinking/reserve funds.
Why get in knots over the annual filing, residents memberships, calling meetings and ensuring the company is running correctly and in accordance to the current company law. Rylands Associates can take over and offer this as an additional service.
This is a dedicated additional service that operates when our offices are closed. A dedicated telephone number will be provided so that you can call when something goes wrong. It can be annoying or worrying when something happens and you have to wait for the next working day to report the issue to us.
We continually monitor the service charge spend and negotiate contracts to suit the financial needs for your property. The service charge budget is drafted and put to you for approval before issuing formal demands.
We will ensure that all reoccurring maintenance and contracts are carried out to a specification that will have been agreed by you prior to any works commencing. This generally refers to the gardening or cleaning of the property.
Rylands Associates benefit from the latest web based accounting systems database, which in turn enables us to provide you with a fast a reliable service. Monies are retained in a Lloyds TSB trustee account where the monies are ring fenced, reconciled and protected.
Rylands Associates understand the importance of communication between its clients and therefore we will attend directors meetings and an annual general meeting to discuss the wants and needs of the property.
This area can sometimes be a little daunting which is why we will be happy to offer advice from out experts whether it is health and safety or fire risk assessments or queries regarding the current legislation.
Our surveyors are able to produce detailed specifications, carry out required consultation procedures and oversee all major works ensuring high quality and standard of workmanship.